FAQ

Answers to the questions we are asked most often. Still unsure? Contact us.

How does delivery work?

After payment, you receive the login details of your account by email. Please check your spam folder too. Most orders arrive quickly, and every order is delivered within 24 hours at the latest.

What exactly do I receive?

The login details of the account described on the product page: its server, characters and resources. When the account comes with its own email address, you also receive the password of that email so you can secure it.

Which server should I choose?

Choose the server you want to play on. Each listing shows it in brackets, for example [America], [Europe] or [Asia]. An account cannot be moved to another server.

What if the account does not work or does not match the listing?

Contact us within 48 hours of delivery with your order number. If the account cannot be used or does not match its description, we replace it or refund you, as explained in our Refund Policy.

I have not received my order.

First check your spam folder. If you still have nothing 24 hours after your payment, contact us. If we cannot deliver within an additional 24 hours, you get a full refund.

Can I cancel my order after delivery?

Accounts are digital content delivered at your request. Before checkout you confirm that you lose your 14-day right of withdrawal once the account has been delivered. This does not affect your rights if the account is not delivered or does not match its description.

Is payment secure?

Payments are processed by Shopify Payments (cards, PayPal, Klarna and express wallets). We never see your card details.

How can I contact you?

Through our contact page or our Discord server. We reply within 24 hours.

Read also: Refund Policy · Shipping Policy · Terms of Sale