Privacy policy

Last updated: October 3, 2026

Introduction

AccountReroll (trade name), 200 Rue de la Croix Nivert, 75015 Paris, France (help@accountreroll.com), operates accountreroll.com (the "Site") and is the controller of the personal data described in this policy. We are committed to protecting your privacy and the security of your personal data.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your data.

1. Information we collect

1.1 Information you provide directly. When you create an account or place an order, we collect your full name, your email address, your billing address (if applicable) and payment information, which is processed by our payment providers (we never store card numbers).

1.2 Information collected automatically. When you visit the Site, we collect your IP address, browser type and version, operating system, pages visited and time spent, referring website and device type (desktop, mobile, tablet).

1.3 Cookies. Some cookies are necessary for the Site to work (cart, checkout, language and currency). Analytics and advertising cookies (Google, Meta, TikTok) are only used if you accept them in the cookie banner. You can change your choice at any time through the banner or your browser settings.

2. How we use your information

  • To process and fulfill your orders and deliver your accounts by email
  • To send order confirmations and delivery notifications
  • To respond to customer support requests
  • To prevent fraud and unauthorized transactions
  • To ask you for a review of your order (you can opt out at any time)
  • To improve our website, products and services
  • To send promotional emails, only with your consent (you can unsubscribe at any time)
  • To comply with our legal obligations

We will not use your personal data for other purposes without your consent.

3. Data sharing and third parties

We do not sell, trade or rent your personal data. We only share it with service providers who help us run the shop, and only as far as necessary:

  • Shopify (e-commerce platform and hosting, order data)
  • Shopify Payments / Stripe and PayPal (payment processing)
  • Judge.me (review requests and display)
  • Zoho (email for order delivery and support)
  • Google (traffic analysis), Meta and TikTok (advertising measurement), only with your consent

Some providers are located outside the European Union (for example in Canada or the United States). These transfers are covered by the safeguards provided by the GDPR (adequacy decisions or standard contractual clauses).

4. Data retention

We keep your personal data for as long as necessary to fulfill the purposes described in this policy, to resolve disputes, and for the periods required by law (for example for accounting records). You may request deletion of your data at any time by writing to help@accountreroll.com.

5. Data security

We use industry-standard measures to protect your data: SSL/TLS encryption on all pages, secure payment processing through PCI-DSS compliant providers, and limited access to customer data. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your rights

Under the GDPR you have the right to access, rectify and erase your data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. To exercise these rights, write to help@accountreroll.com; we reply within one month. You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

7. Children's privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a child, contact us at help@accountreroll.com and we will delete it.

8. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be announced on the Site.

9. Contact

Email: help@accountreroll.com
Discord: discord.gg/tQfAP4dcuX
Website: accountreroll.com