Refund policy
Last updated: October 3, 2026
Overview
Our products are digital goods delivered electronically, and this policy reflects their nature. Please read it before completing your purchase.
1. Digital products: general policy
All products sold on accountreroll.com are digital game accounts, delivered by email, quickly and within 24 hours of purchase at the latest. Once the account credentials have been delivered, sales are final: we do not refund a change of mind, an accidental purchase or dissatisfaction with the game content.
2. Eligible refund situations
2.1 Non-delivery. If you have not received your account credentials within 24 hours of your confirmed payment, and our support team cannot deliver the account within an additional 24 hours, you are entitled to a full refund.
2.2 Account does not match its description. If the delivered account does not match the product description (for example wrong characters, wrong server, or significantly fewer resources than advertised), you are entitled to a replacement account or a full refund, at your choice.
2.3 Account inaccessible at delivery. If the login credentials provided are incorrect and our support team cannot solve the issue within 48 hours of your report, you are entitled to a full refund.
2.4 Duplicate order. If you placed the same order twice by mistake, contact us right away: we will cancel and refund the duplicate, provided neither account has been accessed.
3. Non-refundable situations
- You have received and accessed the account
- You changed your mind after receiving the account
- The account was banned because of your own actions after delivery (for example violating the game's terms of service, using third-party software, or linking it to an existing account without following our instructions)
- You did not secure the account after delivery (for example by not changing the password as instructed)
- You opened a chargeback with your bank or payment provider without contacting us first
- More than 48 hours have passed since delivery without you reporting an issue
These rules do not limit your legal guarantee of conformity (see section 6 of our Terms of Sale): if an account does not match its description, you can assert it even after 48 hours.
4. How to request a refund
Write to help@accountreroll.com within 48 hours of receiving your order, with your full name, your order number, the email address used at checkout, a clear description of the issue and screenshots where relevant. We reply within 24 hours. An approved refund is processed within 5 to 10 business days, depending on your payment method and bank.
5. Chargebacks and disputes
Please contact us before opening any dispute: we always look for a fair solution to legitimate issues. If a chargeback is opened without contacting us first, we reserve the right to refuse future orders, to contest the chargeback with proof of delivery, and to report fraudulent chargebacks to our payment provider.
6. Account security after delivery
After delivery, you are responsible for changing the account password right away, not linking the account to social media, a phone number or a third-party service unless instructed, and following the transfer instructions provided. AccountReroll is not responsible for an account lost because these instructions were not followed.
7. Contact
Email: help@accountreroll.com
Discord: discord.gg/tQfAP4dcuX
Website: accountreroll.com
