Refund policy

REFUND & RETURN POLICY
AccountReroll.com
Last Updated: April 2026

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OVERVIEW

At AccountReroll, customer satisfaction is our top priority. We work hard to 
ensure every account we sell meets the highest standards of quality and 
accuracy. Because our products are digital goods delivered electronically, 
our refund policy reflects the nature of these products.

Please read this policy carefully before completing your purchase. By placing 
an order on accountreroll.com, you acknowledge that you have read, understood, 
and agreed to this Refund Policy.

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1. DIGITAL PRODUCTS — GENERAL POLICY

All products sold on AccountReroll.com are digital goods, specifically 
gaming accounts for mobile and online games. These accounts are delivered 
electronically via email immediately or within 24 hours of purchase.

Because digital products are intangible and delivered instantly, all sales 
are considered final once the account credentials have been successfully 
delivered and confirmed. We do not offer refunds for change of mind, 
accidental purchases, or dissatisfaction with game content.

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2. ELIGIBLE REFUND SITUATIONS

We will issue a full refund in the following circumstances:

2.1 — Non-Delivery
If you have not received your account credentials within 24 hours of your 
confirmed payment, and our support team is unable to deliver the account 
within an additional 24-hour window, you are entitled to a full refund.

2.2 — Account Does Not Match Description
If the account delivered does not match the product description (e.g., 
wrong characters, wrong server, significantly fewer resources than 
advertised), you are entitled to either a replacement account or a full 
refund at your discretion.

2.3 — Account Inaccessible at Time of Delivery
If the login credentials provided are incorrect and cannot be used to 
access the account, and our support team is unable to resolve the issue 
within 48 hours of your report, you are entitled to a full refund.

2.4 — Duplicate Order
If you accidentally placed the same order twice and both orders were 
charged, contact us immediately. We will cancel and refund the duplicate 
order, provided neither account has been accessed.

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3. NON-REFUNDABLE SITUATIONS

Refunds will NOT be issued in the following circumstances:

— You have successfully received and accessed the account
— You changed your mind after receiving the account
— The account was banned due to actions taken by you after delivery 
  (e.g., violating the game's terms of service, using third-party software, 
  linking to an existing account without following instructions)
— You failed to secure the account after delivery (e.g., not changing the 
  password as instructed)
— You initiated a chargeback with your bank or payment provider without 
  first contacting AccountReroll support
— More than 48 hours have passed since delivery without you reporting 
  an issue

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4. HOW TO REQUEST A REFUND

To request a refund, follow these steps:

Step 1 — Contact our support team at help@accountreroll.com within 48 hours 
of receiving your order.

Step 2 — Include the following information in your email:
  • Your full name
  • Your order number (found in your confirmation email)
  • The email address used at checkout
  • A clear description of the issue
  • Screenshots or evidence where applicable

Step 3 — Our team will review your request and respond within 24 hours 
with a resolution.

Step 4 — If your refund is approved, it will be processed within 5 to 10 
business days, depending on your payment method and bank.

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5. CHARGEBACKS & DISPUTES

We take chargebacks very seriously. If you initiate a chargeback with your 
bank or payment provider without first contacting AccountReroll to resolve 
the issue, we reserve the right to:

— Permanently ban your account from our platform
— Contest the chargeback with documented evidence of delivery
— Report fraudulent chargeback attempts to our payment processor

We strongly encourage customers to contact us before initiating any dispute. 
We have a 100% resolution commitment for legitimate issues and will always 
work with you to find a fair solution.

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6. ACCOUNT SECURITY AFTER DELIVERY

Upon receiving your account, you are responsible for:

— Changing the account password immediately
— Not linking the account to any social media, phone number, or third-party 
  service unless explicitly instructed
— Following the transfer instructions provided with your delivery

AccountReroll cannot be held responsible for account loss due to the 
buyer's failure to follow security instructions.

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7. CONTACT INFORMATION

Email: help@accountreroll.com
Discord: discord.gg/tQfAP4dcuX
Response time: Within 24 hours

We are here to help. If you have any issues with your order, please do not 
hesitate to reach out — we will do everything we can to make it right.